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Title VR Agency Operations and Services that Lead to Employment
Summary This study examined vocational rehabilitation agencies in four states to learn what operation and service practices lead to increased competitive employment for people with disabilities. They identified promising best practices that set both vocational rehabilitation professionals and consumers up for success. Agencies that use at least some of the identified promising best practices shift focus from process to consumer needs and cultivate an environment of innovation. The practices need to be sustainable, replicable, and portable across states, and flexible enough to be tailored to local need. Agency use of these practices enable practitioners to provide services that pave the way for successful, lasting positive consumer outcomes.

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